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Eighty percent (80%) of businesses say they deliver an amazing customer experience while only 8% of customers agree. Learn how to satisfy & retain customers with strategies that work.
Think about the last time you got amazing service, the last company that went above and beyond so much that you couldn't stop talking about it, or the last time an employee seemed to genuinely care. The US alone loses over 60 billion dollars due to poor customer service each year and that number is rising. I had my very own poor experience while trying to purchase prescription eyewear from an optometrist and that's how my company was formed. I just had to do something with the 20 years experience taking care of customers, clients and guests in the service industry. It was something that I had truly mastered and felt a burning passion to help businesses do the same. Would love to share my story with you. Keep Reading